City Utilities/Shutoffs FAQs

We are committed to helping our customers stay connected to utility services. If you are experiencing hardship due to the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. Our policies, consistent with state law, do not relieve customers from the obligation to pay for utility services.

Here are some FAQs we've received about City utilities/shutoffs:

Q: Is the City resuming utility shutoffs?
A: Yes. Governor Inslee's moratorium on utility shutoffs expired on September 30.

Q: When will my water be shutoff?
A: Delinquent bills went out on November 30, 2021. Delinquent bills are due by December 7.

Q: When is the latest I can pay to avoid my water being shutoff?
A: To avoid further penalties, payment needs to be made no later than December 7 (even if paying online). To avoid water shutoff, payment needs to be received by our office by December 8.

Q: What community organizations can I reach out to for help?
A: Crossroads Housing (crossroads-housing.net or 360-427-6919) and the Community Action Council (caclmt.org or 360-426-9726) have various assistance programs for homeowners and renters. Please reach out to those organizations for further details on available programs.

Q: Are there any City programs that can help me?
A: We currently offer a promise to pay program and a will pay program. For the promise to pay program, if eligible, please come see Customer Service at the Civic Center by 4:00 p.m. on December 7.
The will pay program is available for homeowners only. Applications for the will pay program are available online (sheltonwa.gov/assistance) or at Customer Service at the Civic Center. Please come see Customer Service ASAP to complete will pay program set-up, if eligible.