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Customer Service

Customer Service is located on the second floor of the Shelton Civic Center, located at 525 West Cota Street. Their hours of operation are 8:30 a.m. - 4:30 p.m., Monday - Friday.

Customer Service staff:

Provide reception services to the Civic Center, located at 525 West Cota Street
Process payments and answer questions regarding a variety of City services, including utility billing and permits
Answer and route all incoming phone calls to the City's main phone number, 360-426-4491

Pay Utility Bill Online